Loading...

​​eSaude Help eSaude Support Framework

​​​+eSaude Support Framework​ Desk - Support Scope

​​Overview

​​The Global Program IT Help Desk team consists of 

• ​​1 Help/Service Desk Analyst 

• ​​1 Report Specialist 

• ​​Development Te

​​Overview

• ​​The Global Program IT Help Desk team consists of 

• ​​1 Help/Service Desk Analyst 

• ​​1 Report Specialist 

• ​​Development Team (

• ​​This team provides support for: 

• ​​All the PEPFAR Implementing partners - EGPAF, ARIEL, ICAP, CCS, FHI, FGH 

• ​​MISAU 

• ​​Jembi 

• ​​eSaude Development Team

• ​​
  

• ​​
  

​​Service Description

• ​​Generally, this IT Help Desk acts as a hub(center of support) for reporting technical support incidents, as well service requests. If an Health Facility has a technical element, the users in that HF should be directed to contact that person for support. The IT Help Desk acts as back-up support when these HF technical staff are unable to solve the issue or are unavailable. 

• ​​
  

​​Supported Services

​​1. Systems  

• ​​OpenMRS 

• ​​POC 

• ​​Reports 

​​2. Processes

• ​​Upgrade  OpenMRS 1.9.2 to OpenMRS 1.11.5 on docker

• ​​Clean Installation 

• ​​OpenMRS 1.11.5 on docker

• ​​POC

• ​​Edited 12 days ago by Euclides Carlos Mabota

• ​​EMam (

​​This team provides support for: 

• ​​All the PEPFAR Implementing partners - EGPAF, ARIEL, ICAP, CCS, FHI, FGH 

• ​​MISAU 

• ​​Jembi 

• ​​eSaude Development Team

​​

​​

​​Service Description

​​Generally, this IT Help Desk acts as a hub(center of support) for reporting technical support incidents, as well service requests. If an Health Facility has a technical element, the users in that HF should be directed to contact that person for support. The IT Help Desk acts as back-up support when these HF technical staff are unable to solve the issue or are unavailable. 

​​

​​Supported Services

​​1. Systems  

• ​​OpenMRS 

• ​​POC 

• ​​Reports 

​​2. Processes