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​​eSaude Support Framework

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​​Principles/Guidelines

• ​​​+eSaude Help Desk - Support Scope​ 

• ​​​+Knowledge base​ 

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​​Processes: 

• ​​​+Incident Management Process​ 

• ​​​+Incident Management Process Model​ 

• ​​​+Problem Management Process​ 

• ​​​+eSaude Change Management Process​ 

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​​Team Structure 

• ​​​+Help Desk Team Structure​ 

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​​Knowledge Base / Documentation 

• ​​​+Knowledge Base​ 

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