We design and build good products that scale the experience into the enterprise.
The Golden Circle—Simon Sinek
Why: Our Purpose
To give Infor, its customers & the market a reason to believe in Infor.
How: Our Process
We work across Infor and with its customers to build experiences that are real, reusable and scalable.
What: Our Outputs & Outcomes
[Outputs] Mobile Applications, APIs, Design System Validation, Reusable Patterns & Assets, Core Enhancements + Features and Education[Outcomes] Design culture, SaaS evolution, Focus on CX>UX, Industry creditability, Customer Success and environment of entrepreneurs at Hook & Loop
Leadership
We all operate—beyond the silo of our specific disciplines and dedicated KPIs—to help create an organization where there is a runway for success with space for exploration, the opportunity to learn from failure, and to ability to grow professionally beyond the organization.
As a team, we embrace:
CX + UX Design best practices
Understanding business goals and market realities
Strategic thinking and creative problem solving
Maximizing technical capabilities while engaging with emerging technologies
Delivering customer/client success
Learning by doing, in a supportive environment with shared accountability
Collaboration and open sourcing ideas and assets
Head of Experience—Nunzio Esposito
Focused on seeing the vision fulfilled by overseeing the team responsible for successful delivery and future viability of the organization—acting like a Founder at an entrepreneurial start-up, the Head of Experience cultivates relationship in the C-Suite & greater Infor to assess opportunities, mitigates threats while providing the broad high-level view of the organization. Enabling Hook & Loop to confidently stay its course or strategically pivot as needed to become an incubator of value. By remaining uninvolved in the day-to-day operations this carves a path to create the runway that will empower the evolution of people, processes, and products in ways that make more out of less and that accrue to more value than just the sum of the parts.
Objectives to Inforum2018
KRs
Establish, deploy and evolve the new business model for Hook & Loop to set a compelling vision
Validation from C-Suite, Support + Partnership with DSL, Product Teams and Customers
Identify and cultivate critical relationships for success
H&L Manila office established; Partnerships with InforOS + H&L Digital; FIT partnership and curriculum developed
Create a culture where people grow beyond the opportunities at Hook & Loop
Employee retention stabilized; Employee satisfaction increases; Talent acquisition pools increase; alums are promoted within Infor or recruited/hired externally within the industry
Establish leadership that identifies and mentors
Fewer operational + organizational meetings attended; cadence for directs reporting; establishment of KPIs for org leaders and their teams
Create and publish thought leadership regularly
Monthly posts(2x), Industry appearances and board memberships
Product Director—Camellia George
Focused on market fit, planning while guiding, and deliver—leveraging domain knowledge for the team to build awesome products based on market needs for the team. The product director supports and guides during the entire lifecycle, using research, relying on subject matter experts, and gathering insights through the design-thinking process(innovation). A dedication to human-centered design(implementation) ensures products that offers customer and user value.
Objectives to Inforum2018
KRs
Define and optimize the Accelerator Model including
Co-Innovation Partnership(Customer Success)
Accelerator Playbook that serves as a guide and FAQ for the team, Infor partners & customers
Deliver mobile solutions that capture desirability, feasibility & viability via our mobility strategy
3 Mobile Solutions active with Early Adopter Customers
Strategically shape the lifecycle of our mobile solutions into greater Infor
Transition plan for 1 Mobile Solution to a long-term home within an Infor product team
Leverage and contribute to the design system evolution through mobility outputs
>30% reused code for second releases of the Accelerator product initiatives
Product & operation decisions shared as internal case studies(1 every other month in 2018)
Development Director—Ben Fenton
Focused on using the right tools to build product, evolve our design system, and benchmark dev-ops—the technology director surveys current and future technology to support Infor’s business needs by informing Hook & Loop about technical feasibility and optimize outcomes and outputs through internal and external development teams while empowering the design system team to anticipate new demands for delivering and scaling highly configured experiences across the enterprise.
Objectives to Inforum2018
KRs
Define and optimize Hook & Loop’s Development Model, including strategic alignment and partnership with key Infor Product Development Stakeholders(Hook & Loop)
Codified stakeholder buy-in/sign-off on longterm development strategies to make Hook & Loop products real within relative Infor ecosystems
Definition
Leadership