Jennifer Fry - CS Project Manager
Education:
The College of William and Mary
B.Sc. Neuroscience
Interesting part:
She was doing her work remotely for 8 years at Airbnb
About:
Customer Experience professional and international woman of mystery with a passion for building and managing (communities, projects, paradigm shifting tools) and exploration (new countries, industries, challenges). Experience ranges over the Czech Republic, Mexico, US, Portugal in the startup world, travel & hospitality, public relations, among others. Passion for people, new technologies, experiences, and horizons. Always questioning, always learning, always shaking things up. Fiercely independent, but a key team player, as the situation requires.
What she’s been done:
Project Manager
Community support project management for Partner (Vendor) Management team. Project expertise in site launches in NA and APAC, building operational knowledge bases, employee fraud auditing processes and solutions, and global vendor contract drafting.
As a AirCrew
Front-line community support for Airbnb hosts and guests. Fielding and prioritizing support inquiries via phone and ZenDesk online ticketing system. Demonstrating patience and empathy towards users’ issues and mediating as needed. Supporting and assisting new team members in defining and understanding escalation and internal processes. Advanced after 3 months to specialization team handling last-minute guest re-bookings, host cancellations, and mediation of user disputes. Tracking and analyzing recurring friction points for users and providing regular feedback to team lead. Nominated for ‘Cool as a Cucumber’ category in Community Support Awards.
***Airbnb is revolutionizing the way the world travels*** Tagged by Time Magazine as the 'eBay of Space', Airbnb is a profitable, fast-growing, online marketplace giving everyday people the ability to monetize their most valuable asset: an extra bedroom, vacation rental, airbed, castle, boat, tree house or trailer. With a presence in over 19,000 cities in 190 countries Airbnb is backed by Greylock and Sequoia Capital and is one of their most exciting start-ups.
Experience:
- AirCrew, Team Coordinator, NA Partner Operations Coordinator, Project Manager (2011, 2014, 2016, 2017)
- Austin Co-Ambassador, InterNations (2014)
- Web Development/Project Manager, Dev Bootcamp (2013)
- Mexico City Co-Ambassador, Cancun/Riviera Maya Co-Ambassador, Portland Co-Ambassador, InterNations (2011, 2012, 2013)
- Account Manager, JWA Prague (2009)
- Business Development Manager, IBF (2009)
- Prague Ambassador, InterNations (2008)
- Job Guidance Coordinator, TEFL Worldwide (2007)
- Head of Business Development, LS Members (2009)
- Executive Assistant, Europe Integrator, Ashoka (2005, 2007)
- Administrative Assistant, Covington & Burling (2004)
List of Questions:
| Questions | Discussion |
Topic | | |
Background | I saw that you have a Neuroscience edu background, what makes you enter the travel industry? |
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Remote Working Culture | #Ara As you worked remotely for Airbnb previously, how does remote working culture in Airbnb Look like? How the company engage the team to maintain the bond as everyone on remote working? what some sort of action or program abb did due to tht issue? how do you feel about the program ? | Remote working
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