Vehicle Registration - A Case Study

Phase 1: Understand


Original Form (Identifying the Issues)

  • Not all questions are relevant to all users.
  • Not all information is required but this is not distinguished.
  • Some information isn’t relevant to users at all, only DMV employees.
  • Options that use text boxes are all exclusive choices.
  • you could scan drivers license at the start.
  • It lacks of strong hierarchy and the abundance of dense information creates a lack of clarity.
  • Long and confusing Wording.

  • 3 Principles for Text Field design
  • Identifiable
  • “should indicate that users can enter information.”
  • Findable
  • “It should be easy to find a text field among other elements”
  • Legible
  • Should Indicate their state (enabled or disabled, empty or filled, valid or invalid).
  • Should have clear labels.
  • Should make clear input type.
  • Should have assistive text.
Mobile vs Desktop
  • Engagement on Desktop is higher than mobile.
  • Professional tasks strongly favor desktop.
  • Conclusion: People are more Likely to Fill out this form on Desktop.

Involved Parties

  • Objective
  • Register a vehicle
  • Potential Issues
  • Confusing questions
  • Not having information
  • Incorrect input
  • Forgot to fill in something

  • Objective
  • Receive Form
  • Process Form
  • Store form in records.
  • Potential Issues
  • The form isn't received by the DMV in a usable format.
  • The form has errors