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Vehicle Registration - A Case Study
Phase 1:
Understand
Research
Original Form
(Identifying
the Issues)
1
2
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4
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Original Form Page 1
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Original Form Page 2
Not all questions are relevant to all users.
Not all information is required but this is not distinguished.
Some information isn’t relevant to users at all, only DMV employees.
Most of the information in the second section can be
decoded from the VIN.
Options that use text boxes are all exclusive choices.
you could scan drivers license at the start.
It lacks of strong hierarchy and the abundance of dense information creates a lack of clarity.
Long and confusing Wording.
Material Design Forms
3 Principles for
Text Field
design
Identifiable
“should indicate that users can enter information.”
Findable
“It should be easy to find a text field among other elements”
Legible
Should Indicate their state
(enabled
or disabled, empty or filled, valid or invalid).
Should have clear labels.
Should make clear input type.
Should have assistive text.
Mobile vs
Desktop
Mobile vs Desktop Usage
Engagement on Desktop is higher than mobile.
Professional tasks strongly favor desktop.
Conclusion: People are more Likely to Fill out this form on Desktop.
Involved Parties
Users
Objective
Register a vehicle
Potential Issues
Confusing questions
Not having information
Incorrect input
Forgot to fill in something
Employees
Objective
Receive Form
Process Form
Store form in records.
Potential Issues
The form isn't received by the DMV in a usable format.
The form has errors
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Phase 1: Understand
Research
Involved Parties