​​Celine Le Fevre - Platform Migration Specialist at Airbnb
​​Objective:
​​Knowing the capacity of remote hosting as part of customer experience
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​​https://youtu.be/lB04a8tcTRA
​​Hometown: 
​​Montreal, Canada
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​​Education:
​​McGill University 
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​​Experience:
  • ​​Team Lead Guest Experience, Platform Migration Specialist at Airbnb (2016, 2019)
  • ​​Personal Concierge, VIP Concierge, Team Lead Guest Experience (2012, 2014, 2016)
  • ​​Executive Assistant Manager (2011)
  • ​​Life guard and private swim instructor (2005)
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​​List of Questions:
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​​Questions
​​Discussion
​​You were graduated from McGill University which major did you take? 
  • ​​What make you interested in hospitality industry?
  • ​​Why did you choose it?
  • ​​What are Platform Migration Specialist do?
​​#Jing 
  • ​​Biology 
  • ​​Wanted to do medical school 
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​​I saw that you start your carrier in hospitality from a personal concierge and then you make a great progress as a team lead. What’s the most important and must have thing for a CX and what’s the thing that we should keep improving time by time?
  • ​​Prove herself to at best
  • ​​personal connection to the guests
  • ​​keep their trust 
  • ​​make up the manage
  • ​​building the relationship with the guest and the partner
  • ​​get to know the destination 
  • ​​career:
  • ​​segmentation of the guests
  • ​​birthday in paris → we arrange a private trip
​​As a team leader, how did you manage your team to align with company mission so you can achieve the target?
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​​VIP trips 
  • ​​Lots of logistics 
  • ​​Staying in Paris during TDF
  • ​​Surprise for b-day 
  • ​​Found a professional TDF athlete
  • ​​Bring them to the staging area 
  • ​​Russian wanted a slope of a mountain
  • ​​Praying for success m
​​What were the differences in SOP between Airbnb & LR? 
  • ​​Try to build connection before the guest arrives 
  • ​​LR stayed in a startup phase for a while
  • ​​A lot of freedom 
  • ​​no micro-managed 
  • ​​Parties/Fun things 
  • ​​Went above & beyond 
  • ​​Dedicated team, loved what they were doing, wanted to there