​​Troubleshooting Hosted apps (Citrix) Q4
​​
 
User-uploaded image: mac+HostedAppsAnim+copy.gif
​​Hosted Apps don't actually run on your computer, but on a super secure server.
​​There are several things that can go wrong when working with Citrix:

​​1. workplace_ infrastructure could have problems

​​Check our status page. If you see “All Systems Operational”, it’s not us; proceed to point 2. 
  • ​​If you can only work via Hosted apps (Citrix), you may not be able to access files or email until the issue is cleared up.
  • ​​Our team is generally able to resolve Citrix problems within an hour; check the workplace_ status page for updates.

​​2. Your device’s internet speed could be too slow

​​Since Citrix apps “broadcast” the entire screen to your computer, they need a fast internet connection. Try a speed test. 
  • ​​If your connection is slower than 65 mb/ps you might want to try connecting to a different Wifi/other network or finding another spot to work from.
  • ​​No luck? If you have permissions, try using our mobile apps to check email and access files.

​​3. Your company server may be overloaded

​​Your company hosted application server can be slow if a lot of people are using it, or if you are using many apps.
  • ​​If you experience slow Hosted Citrix apps or odd app behavior, restart your apps.
​​
​​
​​Keep checking the workplace_ status page for updates. If there’s a problem, our teams are working on it so you can get back to work! Still having issues? Contact support.
​​