Has to meet with group to make a group itinerary
Finds something cool to visit only to find out it is too far away
Adding transportation plans to the itinerary
Has to use multiple sources to figure out transportation.
Accessing itinerary
Changing the itinerary last minute
Finding public transportation
Commuting:
Has to toggle between two apps to find the cheaper ride.
Doesn’t know the parking situation when driving in cities.
Sometimes people live out the way and it takes an uber/lyft 20 minutes to get to them.
Intranational flights:
Can take hours at a time to find the best flight.
International flights:
Requires a third party to inform them of security risks
Has to check passport expiration before every flight
Commuting in different country:
Required to know the number of the cab.
You don’t always have cell reception so you need to be careful.
Has to talk to people around town and at his hotel to find transportation sometimes.
Doesn’t fully understand the public transportation system in a foreign country. Needs local help.
Riding public transportation
Cab drivers might take you other directions by accident or to run up your tab
The check in process
Finding a good room reservation
Cumbersome to go through the process of judging which hotel reservation is best and then booking it
Never really know how good the room is until you step inside of it.
Making last minute changes to hotel booking
Sometimes inconvenient because every hotel has it’s own process for changing a booking.
User Journey
Planning a trip
Figure out how long to go, places to visit, look for hotels, look for car rentals. Use tripadvisor and hotels.com. Write down itinerary on paper. - Suprina
Business has administrative assistants ask questions about what he wants to do and makes the itinerary themselves. - Lawrance
Pain Points
User Journey