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​​Service Support Home Page

​​Van and Pod Masterclass

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https://docs.google.com/presentation/d/1TXDro7zDTinCOgx3GgJHg8bnqtpCsNkrpIbYtXpnx5M/edit#slide=id.g24830719ced_1_198
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​​https://docs.google.com/presentation/d/1TXDro7zDTinCOgx3GgJHg8bnqtpCsNkrpIbYtXpnx5M/edit

​​First questions on Service SupportĀ 

​​Gather key details:Ā 
  • ​​NameĀ 
  • ​​Which van are they on / where in AU/NZ are they?Ā 
  • ​​Primary issueĀ 
  • ​​Each troubleshooting matrix starts at blue diamond
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​​Other helpful /filler questions:Ā 
  • ​​Are you at the beginning or end of shift?Ā 
  • ​​How many loads of laundry have you done?Ā 
  • ​​Do you have many friends on shift / how busy is shift?Ā 

​​Asana + Airtable Links (Van Types & Lockbox Codes)Ā 

​​For recent incidents: https://app.asana.com/share/orange-sky/vehicle-incidents/15394787449640/4454e8febd5044b84169a0cfd41702b4
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​​Airtable:Ā 
​​Filtered alphabetically by asset name, click here for main asset table.
​​For van allocations (which van on which shift), click here.
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​​Articles Regarding All Van Types Ā Ā 
​​https://guide.portal.orangesky.org/docs/specs-sheets
​​https://guide.portal.orangesky.org/docs/water-flowing-from-under-the-van
​​https://guide.portal.orangesky.org/docs/how-to-manually-drain-the-waste-tank
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​​Wrong Fuel Type in VehicleĀ 

​​All fleet cards have been set as ā€˜diesel onlyā€™, which means if a volunteer puts any other fuel type into the van, the fleet card will decline.Ā 
​​At this point, once the volunteer has called Service Support, roadside assistance will need to be called to arrange a tow to the nearest mechanic so the fuel tank can be drained.
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​​Volkswagen: 1800 637 181
​​Mercedes: 1300 762 718
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​​Payment over the phone will be required to pay for the Unleaded. Please use either your PMā€™s or Ryan's card for this.
​​Additionally, TLā€™s on upcoming shifts will need to be notified of shift cancellations until the fuel issue is sorted.

​​If a volunteer calls about carrying water or a passenger

​​For all battery-powered (upgraded) vans:Ā 
  • ​​Teams can choose to carry EITHER a passenger or waterĀ 

​​Roadside Assistance (general vehicle issues)

​​For Australia:Ā 
​​Mercedes: 1300 762 718
​​Volkswagen: 1800 637 181
​​Renault: 1800 009 008
​​Isuzu: 1800 947 898
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​​All New Zealand Vans: Ā account number: 7914918, membership number:Ā