RFC: Help Centre Overhaul
Outline of thisopenspace.com’s Help Centre updates. Individual articles need copy updates and new screenshots. In addition, there needs to be an overall re-think of the flow/UI.

Case Studies

*Zendesk (our help centre)
Desk.com
Kyako

Steps for overhaul

  1. Review individual articles
  1. Propose changes for articles (in RFC)
  1. Review and final edits to articles
  1. Live updates on articles on site
  1. Review UI
  1. Make updates based on feedback and review
  1. Edit article titles

Approaching copywriting updates

Based on the list of articles below, one-by-one, review each article’s steps on stage.thisopenspace.com and ask these questions about each article:

  1. Do the steps makes sense
  1. Is the copy up-to-date and correct

If the answer to either of the above two things is “NO”, please update the copy. With each article, add the new copy to the section below, titled “Copy Updates” and make sure to link any update articles below the original links in this RFC. I’ll show you how to do this.

Updating Screenshots

Save all new screenshots this dropbox folder. Name the screenshot the title of the existing article, and add 1, 2, 3,etc. if there are multiple photos

Proposed new UI for Help Centre

Original Individual Articles

Things to look out for:
  • Capitalization of ‘host’ and ‘guest’ (please make all not capitalized)

Tagging:
  • Review, Approved
  • New copy below
  • Suggestion: Delete

Guests
 
  • Alana updated copy 8/14/17
  • Suggestion: Delete - this is not a help article but a “How It Works” article
  • Alana added ‘How it works’ and updated copy 8/14/17
  • Alana updated copy 8/14/17
  • Alana updated copy 8/14/17