Navigation block usability study insights
- Some people are prone to clicking and exploring, some are more hesitant (this seems to correlate to age/technical experience to some degree
- A lot of people’s “advice to WordPress” is to make it simpler and more accessible for beginners
- Most of them doesn’t realise that they are on edit mode
- Jargon and vocabulary present an ongoing challenge—they end up sneaking into the interface
- Most people used “menu” for the navigation menu
- “Dropdown” seemed to be commonly used for sub-menus
- Menu items didn’t have a clear name, but “menu item” was used frequently
- Some people were confused by the flexibility of the “search or paste a link” input field (especially those not familiar with Gutenberg)
- People don’t tend to notice the snackbar notification upon creating a menu (may be a product of the prototype)
- People seemed to really respond to the visual nature of being able to build a menu this way, even if they were already comfortable with the WordPress Way
- Some people tried to reorder menu items dragging or at least expects to, the functionality is not present due to prototype limitations.
- The “add menu item” interface was confusing for some. This may be a product of the prototype—it might be clearer on their own sites, where they’d recognise the content.
- People immediately opened the drop-down once a menu item had been created—this seemed to be a very natural place for more options.
- Deleting was super easy for everyone.
- Several users (2?) expected there to be an interstitial step between adding a menu block and having a menu.
- Most people understood renaming an item by directly editing the label, but not all
Recommendations for iteration
See +Nav menu prototype updates