Mad Hatter MGMT x wenHELP Partnership Proposal

TABLE OF CONTENTS

  1. Summary

SUMMARY

The BanklessDAO (hereafter “bDAO”) Product Support Center—being rebranded as wenHELP and will be referred to as such for the remainder of this proposal—served as an important part of the initial success of DEGEN. As such, Mad Hatter MGMT seeks to outsource the development of educational materials of Mad Hatter’s features to wenHELP. Mad Hatter MGMT also seeks to utilize wenHELP’s expertise in client relations to support bDAO members in the use and trouble ticket management for Mad Hatter’s features. Despite Mad Hatter being the de facto bDAO bot, few are aware of all of its capabilities, and fewer still are competent in all of its use cases. Α partnership with wenHELP will not only provide the necessary support for issues and inquiries, but also provide opportunities for general education of Mad Hatter features across the DAO by way of content generation and presentation.

EDUCATION AND PRESENTATION RESPONSIBILITIES

Mad Hatter has a number of features built in that are readily available to bDAO members at different levels of accessibility. wenHELP will work to generate educational content to help familiarize bDAO members with the suite of tools available to them to improve the efficacy of their work in the DAO’s Discord server. These educational considerations will include, but are not limited to:
  • Feature documentation
  • Tutorial videos
  • Scheduling Knowledge Sessions, to be presented by members of Mad Hatter MGMT

As currently little to no documentation exists to support bDAO members interested in utilizing Mad Hatter, documentation and educational materials for Mad Hatter will need to be created to cover all of its current features and use cases. As such, 95,000 BANK is being requested that will be disbursed to wenHELP for the creation, dissemination, and supplementation of this material. This amount is expected to be split in wenHELP among the team members that will be focused on generating this content, with an allotment to be set aside as bounties to solicit work from the Writers and Education Guilds to assist in the development of educational materials. This allotment will be determined by wenHELP as they determine the scope of work necessary for each feature:

  • /squad up: extensive feature with in-channel workflow and companion frontend coming soon. Command documentation with tutorial videos for current flow is necessary and will require updates as the feature is augmented.
  • Estimated cost of content generation: 35k BANK
  • /guest pass: moderately extensive feature with in-channel workflow. Command documentation with tutorial videos for current flow is necessary and will require updates as the feature is augmented.
  • Estimated cost of content generation: 20k BANK
  • /timecard: basic feature with in-channel workflow, requiring moderate educational content.
  • Estimated cost of content generation: 12k BANK
  • /notion
  • /notion homepage: simple feature with in-channel workflow, requiring minimal educational content.
  • /notion meeting-notes: simple feature with in-channel workflow, requiring minimal educational content.
  • Estimated cost of content generation: 2 features x 7k BANK = 14 BANK
  • /afk: simple feature with in-channel workflow, requiring minimal educational content.
  • Estimated cost of content generation: 7k BANK
  • /coordinape: simple feature with in-channel workflow, requiring minimal educational content.
  • Estimated cost of content generation: 7k BANK

Mad Hatter MGMT will work closely with wenHELP to provide the assistance they require to generate the necessary materials by way of familiarizing the wenHELP team with all features and their functionality.

SUPPORT, MONITORING, AND TROUBLESHOOTING

Additionally, wenHELP will provide basic trouble ticket management. As bDAO members run into issues using Mad Hatter’s features, they will be able to come to wenHELP with questions and concerns, be it of an educational or troubleshooting nature.  This will include troubleshooting and issues resolution, including:

  • logs review
  • troubleshooting ticket management
  • communicating technical issues to the core dev team for bug fixes and patches, and providing feedback for augmenting features to improve usability
  • answering support-related questions from bDAO members
  • running polls and surveys to understand use cases for Mad Hatter in bDAO and how it can be improved season over season

Given that we currently have no data on how many tickets will be submitted, and how much time and effort will be needed to resolve them, Mad Hatter MGMT is recommending a modest approach to support, requesting approximately five hours a week for logs review and client support, with the possibility of supplementary funding if necessary. At the current prescribed rate of 1000 BANK/hr, Mad Hatter MGMT estimates this service will cost 65k BANK per season, given that a bDAO season runs for approximately 13 weeks.

As this is coming into the tail end of Season 4, with approximately 4 weeks left in the season, a total of 20k BANK is requested for this purpose, and will be disbursed to wenHELP. An additional 65k is requested for Season 5. Furthermore, a one-time onboarding cost of 10k BANK will be provided to begin developing and implementing all the necessary support processes.

Ideally, as bDAO members become better acquainted with Mad Hatter’s features, most questions of an educational nature will be answered by the community, with more of wenHELP’s attention attuned to troubleshooting.