Akinola Afolayan - Operation Greenlight Expert
Key Notes:
- Customer Experience
- Copywriter
Hometown:
Nigeria
Background Education:
Bowen University
About:
I believe in creating a good customer experience. Customer service is more than customer satisfaction. It is simply when you take further steps to effectively manage customer expectations.
Afolayan Akinola is a Customer service expert, Mentor and Quality Assessor. I have good knowledge of Digital Media Marketing (SEO and SEM), copywriting and a film making.
I am a diligent self starter, continuous learner, always seeking opportunities for growth and development. One thing i firmly believe in the midst of my six years customer service experience is that, just as human wants are insatiable, the services customers require cannot be effectively satisfied until a measure that will manage their varying expectations is introduced. It's all about a CAN DO spirit.
I have Demonstrated Leadership skills in solving complex customer problems. Also a Team Leadership experience in a fast-paced environment
What he’s been done:
Operation Greenlight Expert
Supporting the daily operations through operational oversight and analysis
Improving processes on behalf of Uber and partners to GL program through project work
Ensuring Customer Satisfaction: Proving best in class service to ensure Uber is the no.1 brand for riders and driver-partners
Developing and sustaining solid relationships with Driver Partners
Working together with Team Lead to make sure Greenlight hubs are meeting their market’s needs in terms of supply growth, on-boarding, partner-driver engagement, and other local events
Taking ownership of business processes which involves building new or improving current processes and then implementation and maintenance
Presentation and training of partner drivers
Customer Service
Effective coordinating Leading projects
Google Sheet Creation
Hi (name)
Sure. We're a hospitality company, based in Bali. We manage more than 100+ properties in Bali, Nusa Penida, and Yogyakarta. We use Airbnb as our platform as well.
Our company mission is being the most innovative hospitality company in Indonesia but now we're planning to expand it globally.
To achieve that mission, we nurture our team to do the very best work of their lives. We want our guests to have an amazingly local & authentic experience, and also evolve our partners to achieve incredible financial & personal returns.
If you want to know more, you can please visit our website
Airbnb Short-Term & Leisure Destinations Property Management
Bukit Vista is a property management company in Bali. We are the largest Airbnb host community in Indonesia. We offer short-term rentals villas, homes, hotels, guesthouses and other accommodations. Our locations are private and close to the beach and suitable for all budgets. We offer properties all across South East Asia
www.bukitvista.com
Airbnb Short-Term & Leisure Destinations Property Management • www.bukitvista.com
That's a glimpse of our company.
List of Questions:
Topic | Questions | Discussion |
Background | I saw that you have a background in communication, is it the reason why did you interest in CX? |
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CX | You mentioned that you have a good skill on copywriting, how much it helps your work on giving a CX? or how much it helps your work as a Operation Greenlight Expert? |
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