📃 Pungra’s Policies for instructors

Quality Assurance Policy

The aim is to achieve quality standards that are exerciser focused and that have a positive impact on the exercise experience resulting in improved in the quality of classes.

Our Procedures

Pungra operates under guidance from EMD (emduk.org). This includes specification of customer groups, curriculum, quality improvement, customer care, health and safety and budget and financial regulations.

Feedback is regularly sought from learners and exercisers with regard to the quality of their experience of Pungra. This feedback is evaluated by the management team and used to improve the quality of Pungra operations. 

Quality Assurance Framework

Pungra has in place a range of systems and procedures that combine to provide a quality assurance framework.
  • All new leaders must gain a recognised leader qualification.
  • Regular observation of leaders and guidance for improvement.

Quality Improvement

A cycle of review, evaluation, planning and reporting is in place to identify priority areas for continuous improvement and development. The review cycle arises from:
  • Pungra’s mission statement.
  • Use of bench marking data to identify priority areas for improvement.
  • Peer review and development.

Additional Learning Support Policy

  • Pungra is committed to ensuring all learners succeed on an appropriate course of study and recognise that some learners will require learning support to assist them to achieve. Learning support has a number of broad aims, including to. Enable access to the curriculum for learners who are dis-empowered in participating because of their additional learning needs:
  • Improve learner retention and achievement.
  • Assist learners to succeed.
  • Support learner progression.
  • Improve the quality of service.
  • To support National and Local Government strategies for widening participation for this group of learners In order to treat all learners fairly the college will gather information at key points regarding needs and will make reasonable adjustments where possible.
  • An appropriate and flexible support programme designed to minimise barriers to learning will be implemented, taking into account each individual learner’s strengths and areas for improvement to encourage them to become independent and promote full integration into college life.

Reasonable adjustment

  • Pungra is committed to making reasonable adjustments for learners within certain boundaries. The following factors will be taken into account when considering adjustments:
  • The need to maintain academic or other prescribed standards.
  • The need to meet assessment criteria that require the learner to demonstrate their skill or knowledge without support.
  • The financial resources available to the College.
  • Grants/loans likely to be available to disabled learners for the purpose of them receiving learning support (i.e. DSA).
  • The cost and practicality of the adjustment.
  • Health and Safety.
  • The relevant interests of other people, including other learners.

Appeals Procedure

  • If you wish to appeal against your assessment result, here’s what you need to do and know.
  1. Send the reason for appeal to ravi@pungra.fit within 5 working days of receipt of the result.
  1. Ravi Sandhu will investigate the appeal and communicate the decision to you within 7 working days.
  • The appeals process is not a method of circumventing or setting aside the professional judgement of assessors on the performance of candidates; it is a way of ensuring that as far as possible all relevant circumstances affecting a student’s performance are brought to light and taken into account before a final decision is taken. Consequently, if an appeal is successful, the decision reached will normally be in accordance with the regulations set out by the awarding organisation.


  • Candidates could complain to the centre about the following areas:
  • Information, Advice and Guidance provided by Mercury
  • access to assessment
  • process of assessment
  • access to internal verification
  • the handling of an appeal
  • Administrative issues, e.g. failure to register/apply for certification.


  • Assessors/tutors could complain to the centre about the following areas:
  • access to support and guidance