​​RFC: Updating Help Centre UI

​​Issue

​​Our Help Centre is outdated and hard to navigate for the end user. Currently it lists out our FAQ’s, with guest issues/questions first, then hosts, with no central point of navigation.
​​http://help.thisopenspace.com/hc/en-us. It also uses our old graphics (outer space) which isn’t inline with our current design strategy.

​​Current Format

​​Currently the site looks like this:
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User-uploaded image: Screen+Shot+2017-08-08+at+2.24.49+PM.png
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​​I’d like to update the theme and graphics to include distinct searchable areas (categories like ‘guest’ and ‘host’ are preselected, due to the nature of the articles. We can adjust or change the layout, which I’d like to do but would like a designers input on the easier UI for the page.

​​New Format

​​Proposed new custom theme (available as base design in Zendesk).
  • ​​Making changes in Zendesk:
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User-uploaded image: Screen+Shot+2017-08-09+at+11.06.49+AM.png
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​​Sections

​​Header search
​​categories
​​frequently asked

​​Examples of simplistic Help Centre pages

  • ​​Sorry ​🙄​ 
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​​Design Elements
​​
  • ​​Updating Banner
  • ​​Creating easily found, large search bar with relevant copy
  • ​​Adding buttons for categories, with relevant icons
  • ​​Adding ‘Promoted/ Featured’ articles (FAQ’s)
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