Brand script

A character

  • What do they want?
  • I want to put out content that resonates with our audience and generates a lot of attention and engagement with our brand, because that’s what success looks like in my role (my KPI is engagement across all our social channels) and executing breakout social media campaigns is what helps me advance my career

Has a Problem

  • Villain
  • The social media are time-consuming, complicated and messy
  • I get frustrated by social platforms... it's getting harder and harder to generate engagement and build a social community without relying on advertising
  • External
  • I want to manage social media better
  • I want to increase sales
  • Internal
  • I want to have more tidy work-day
  • I want to get ahead in my career

And meets a guide

  • Empathy
  • Planning and publishing 
  • We understand the workflow you go through to create content, and we’re here to automate the busy/admin work so you can focus more of your attention on coming up with and executive creative campaigns

  • Analyzing 
  • We understand that you want to see how well your campaigns have performed, compare their performance to other campaigns, and easily share those results with key stakeholders across your company

  • Engaging 
  • We understand that you need help sorting through alllll the comments you’re getting on Instagram. We’re here to surface the most important comments and help you engage with more customers and fans. We’ll help you avoid brand fires and create positive interactions.

  • Authority
  • metrics (increased sales by using Buffer, time saved…)
  • logos
  • testimonials
  • case-studies
  • awards
  • FB/IG parter status

Who gives them a plan

  • Process
  • We could explain the change the customer will notice after using our products (Brand Building Loop) after only 3 steps. (e.g. publish the content > analyze > engage with customers  > enjoy your success). We also mention the frequency of using products to show how tidy the work-day will be.
  • Agreement
  • No credit card required
  • Cancel anytime
  • Not a good fit, no worries! We make it easy to cancel your subscription so you’re never locked in
  • Try out all Buffer features for free

And calls them to action

  • Direct
  • Get started for free
  • Get started
  • See plans and pricing
  • Transitional
  • Learn more about Buffer